Support
Albion 1Card
All students, faculty and staff of Albion College are issued an Albion College ID card. These cards are created and managed by Help Desk. This card provides several important functions.
- Identifies the user as a member of the Albion College community
- Card-key access to doors
- Dining privileges
- Access to various activities in the Albion College community
Replacement cards are available at Help Desk (ground floor of the Ferguson Building) during normal business hours. Damaged cards are replaced at no charge, lost or stolen cards may be subject to a $5.00 fee. If you need replacement after hours or on weekends, please visit the Campus Safety office.
Audio & Video Conferencing
Albion College IT supports Google Meet as our audio and video conference system. Anyone can launch an audio and video conference using their albion.edu Google account and have others join (whether or not they have a Google account). Use the links below to access various guides on how to use Google Meet on campus.
If additional support is needed, or one-on-one training is desired, email insttech@gmail.com.
Create, Launch and Join Google Meetings Google Meet Features
Campus Blogs
Albion College students, faculty, and staff can create a blog for college-related content, hosted on an Albion College server.
Course Webs
Requesting Course Web Assistance
To request course web assistance, fill out the online Course Web Error Form. When filling out this form, it is essential to list the exact problem in as much detail as possible. Email courses@albion.edu or call Help Desk at 517-629-0479 if more assistance is needed.
Course Web Request
All course webs created for each semester will be blank shells unless the professor requests a course web restore. These requests can be submitted using the online course web request. In addition to basic identification information, please be ready to list the Course Number, Title, and the last time the course web was updated. This information is important to finding the correct archive.
Course Web Dates
The Albion College course webs are created, restored, backed up, and archived on a specific schedule. View this schedule on our Course Web Dates page.
Course Web Training
At the start of each academic year, the office of Instructional Technology & Media Services will offer Moodle training. This training will vary depending on the year, but will likely include sessions on Moodle basics, intermediate-level skills, advanced skills, and the grade book. One-on-one training opportunities are also available for those who request it. To request a one-on-one session please email courses@albion.edu. Please be as specific as possible about your current skill level so the trainers can properly prepare for the session.
Dell and Apple Education Discounts
Albion College students, faculty, and staff can receive discounts when purchasing Dell or Apple devices. Use the links below to explore available discounts for Education accounts. If prompted, use an albion.edu email account to receive the discount.
Email and Google Apps
Information on college email, updating contacts, and available Google apps on campus.
Information Security
ASAP Awareness
ASAP, the Albion Security Awareness Program is tasked with making Information Security Awareness training and resources available to all Albion College information users. The primary component of our Security Awareness Program is our required annual security awareness video training program. Additionally, we run occasional phishing awareness campaigns to assist our users in identifying phishing emails.
About Phishing Attack Files Sharing and Legal Music Download Sites SANS Ouch! Newsletters
Innovation Lab
The Albion College Innovation Lab is a space where students, faculty, and staff can creatively explore and learn. Stop by the lab to design and print 3D objects, try out a virtual reality experience, program a Lego robot, and use the space to work on create projects.
IT Policies
For current Albion College policies related to IT, please follow the links below:
Network & Devices
Wireless and residential network information, VPN, and access to network resources from off-campus.
Printing
Using MyQ for printing, setting up network printers, student print credit, and IT printing services (such as poster, photo and color printing on campus).
Telephones & Voicemail
Campus telephone and voicemail guides.
Training
Technology training for software use, classroom technology, or other tech-driven projects.