Frequently-Asked Questions about e-Bill
What is e-Bill?
e-Bill (electronic billing) is an online interface that enables Albion College students to view their current and previous activity and make electronic payments over the web using credit card and check. Albion College’s online billing system is secure and all payments are processed through the TouchNet payment gateway, which utilizes industry-leading security standards.
In addition to viewing term detail and paying bills online, e-Bill allows students and the authorized users they designate to establish payment profiles, and e-Bill also allows students to elect to have their refunds processed electronically into their personal checking or savings account.
Is my personal and payment information safe on e-Bill?
YES! Albion College’s online billing system is hosted on a secure server and the personal profile and payment information of students and their authorized users is kept secured using industry-leading security features.
Do I need to sign up or register to use e-Bill?
Students simply log into the e-Bill system using their ACIS username and password. Once logged into e-Bill, students can set up their personal profile, including save payment profiles. Students can also add authorized users to their account, giving those users the ability to log in to e-Bill with the authorized user’s email address and password (unique to the authorized user). Authorized users can view term details or make payments.
Who can use e-Bill?
The e-Bill service is available to all Albion College students and their authorized users. Students may elect to give access to their parents, grandparents, guardian, spouse, employer, etc… All information is kept secure and individual users cannot see or view payment profiles or banking information of other users. Students also have the ability to limit what information their authorized users have access to.
When can I make a payment?
e-Bill is available online any time, 7 days a week, 24 hours a day.
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What is e-billing and online payment?
Electronic billing (e-billing) is an online interface that enables Albion College students to view their current and previous term detail and make electronic payments over the Web using a credit card or check. Albion College’s online billing system is secure, and all payments are processed through the TouchNet payment gateway, which utilizes industry-leading security standards.
Who does the notification come from? And how can I make sure the e-mail sent to me is not treated as spam?
The e-mail containing information about your online account will come from albionebilling@albion.edu. To avoid having this e-mail sent to your junk, spam, or bulk folder, please set up albionebilling@albion.edu as a contact.
What are the benefits of e-billing and online payment?
Benefits include:
- Convenient access to term details and making payments.
- Payments made online are posted to the student account immediately.
- Services are available 24 hours a day/7 days a week.
- Account access is available worldwide via the Internet.
- Services are private and secure.
- Convenient access for authorized payers to view account information and make payment on behalf of the student.
- Access to online payment history.
- Ability to schedule future payment.
- Ability to print term activity at any time via the Internet.
What if I don't feel comfortable paying my bill online. How do I pay my bill?
Paying your bill electronically is optional. You can also pay your bill by mailing the payment to the appropriate address, or delivering your check or cash in person.
Checks should be made payable to Albion College. Please include your Albion College Student ID number on the check.
Checks may be mailed to:
Albion College
Attention: Accounting Office
611 East Porter Street
Albion, MI 49224
If you prefer to bring your payment to campus in person, please come to the Accounting Office, located on the first floor of the Ferguson Administration Building, Monday through Friday, 8:15 – 4:45 pm.
The Accounting Office is able to process Debit Card payments. You must know your debit PIN #.
The Accounting Office will not be able to accept any payments by phone.
Can I make my payment with a credit card?
Yes. Online only. Albion College will only accept MasterCard, Discover, and American Express. As part of our agreement with our online payment vendor, they will be charging a 2.75% convenience fee for payments made by credit card.
Why isn't VISA accepted?
VISA’s rules do not permit the vendor to charge a standard percentage of transactions as a convenience fee. VISA’s policy only allows vendors to charge a set transaction fee regardless of how much is charged on the card. It would be difficult for Albion College to designate an appropriate set fee for tuition, room, and board payments, due to the varying payment amounts and payment plans among individual students.
Please note that VISA cards are still accepted at the Albion College bookstore and for Briton Bucks deposits using the online Albion 1Card office and other locations on campus.
Is my personal and payment information safe on e-Bill?
YES! Albion College’s online billing system is hosted on a secure Web server, and the personal profile and payment information of students and their authorized users is kept secure using industry-leading security features.
Why did Albion College choose TouchNet services for payment processing rather than accepting direct credit card payment for tuition and fees?
The merchant fees that Albion College pays to accept credit card payments have increased every year. These have become prohibitively expensive. The savings will be used to improve college resources and academic services. In addition, there are new regulations that make the handling of credit card information very difficult. By using TouchNet PayPath services, you can be assured of the highest level of data security.
Is there a charge for e-billing?
No, this service is provided at no additional cost.
Is there a charge for processing an e-check (ACH) payment?
No, this service is provided at no additional cost.
What is an authorized payer or user?
Authorized payers/users may include parents, spouses, relatives, guardians, and employers.The enrolled student must set up access for the authorized payer to view the student’s billing information and make payments.
How do students authorize additional payers?
Students have the option to designate authorized payers to view and pay the student bills, such as parents, spouses, relatives, guardians, or employers. Detailed instructions on how to designate an authorized payer will be provided to the student.
How can authorized payers make payment on my behalf?
Students have the option to designate another party to view and pay their bills. This third party will need to be authorized by the student to view the activity and make payment via the payment Web site. The authorized user can then access the Web site directly to view the student’s term activity and make payments.
Once the authorized payer has logged into e-billing, the payer can change his/her password, and set up and store his/her own profile and account information. Thereafter, unless authorization is canceled, the third party will be notified via his/her own e-mail address that the student’s e-bill is available for viewing. The individual can log into the Web site to view the student’s billing information and make a payment. This authorization only gives access to bill details and payment options; authorized payers will not have access to any other student records.
Do authorized payers have to make their payment online?
No. The authorized payer can mail his/her payment (check, cashier’s check, money order, or traveler’s check) to the appropriate address.
Checks should be made payable to Albion College and include the student’s Albion College ID number on the check.
Payments should be mailed to:
Albion College
Attention: Accounting Office
611 East Porter Street
Albion, MI 49224
How do students set up and access online billing and payment?
Students will log into the e-Bill system using their ACIS username and password. Once logged into e-bill, students set up their personal profile. Students can also add authorized users to their account, giving those users the ability to log in to e-Bill with their own e-mail address and password.
Whom do I contact if I have further questions?
Please contact the Albion College Student Accounting Office at 517/629-0507 or e-mail accounting@albion.edu .