Troubleshooting the Wireless Laptops

1. If you are unable to log on to the laptop, the following steps may help:

• Reboot the laptop by clicking "Shutdown" on the Novell log-in window.

• If this is not possible, press the power button in for approximately 10 seconds to shut the laptop down.  Wait a few moments, then power the laptop back up.

• Because of the thickness of the walls and other factors, some areas of the library block wireless access to the network.  This is particularly the case in the Stockwell building.  Try re-locating to another part of the library if you are unable to connect to the network.  

• If this does not fix problem, return to the Circulation desk for a replacement laptop

2. Ascertain how much power is left on the battery pack, and prevent laptop from shutting down when not in use by following these steps:

• Click the power icon in the system tray (lower right-hand corner of the screen)

• A small window will pop up. (Toshiba Power Saver Properties)

• Under the section Running on batteries, click the Details... button

• Click the Power Save Mode tab

• Move all four bars for Turn off monitor, Turn off hard disks and System standby up to Never  

• Click OK

• Click OK again to close window

Updated 02/05/03 mrg