THE PHONE SYSTEM

Telephones are provided in the student room or annex.  Students are responsible for the use and condition of the telephone equipment in their residence.

Your Telephone Number - Your room telephone number is on your phone.  If you are unable to find your number, check with your residence hall director. 

Receiving Calls - The College has Direct Inward Dialing (DID).  This means that anyone calling from off campus can dial directly to your room without going through the switchboard operator.  Albion is in the 517 area code.

If the last four numbers of your room telephone number begins with a 0 or 1, your Albion telephone number is 517-629-XXXX where XXXX is your room telephone number.

If the last four numbers of your room telephone number begins with a 2, your Albion telephone number is 517-630-XXXX where XXXX is your room telephone number.

Example:  Room phone is 1941 - People from off campus would dial 1-517-629-1941

                Room phone is 2145 - People from off campus would dial 1-517-630-2145

Making Calls - On campus calls can be made by dialing only the last four digits of the telephone number.  These last four digits will be your on campus extension.

Local calls may be made by dialing 9 then the number.

Long distance calls may be made using your Personal Identification Number (PIN).  For new students, the PIN number will be in your Kellogg Center box when you arrive on campus.  Continuing students will use the same PIN issued when they entered. 

When using your PIN  you must dial *9, your PIN, 9, 1, area code, Phone number you are calling.

All calls for information about obtaining a PIN, using your PIN or questions about your phone bill should be directed to the Phone Clerk in the Accounting Office at ext. 0218.

Your PIN should be kept confidential as all calls made using your PIN will be billed to your phone account.

If your PIN is lost or stolen, please report that immediately to the Phone Clerk in the Accounting Office or call ext. 0218.

If you have forgotten your PIN, please report in person to the Accounting Office and see the Phone Clerk.

If you discover calls on your phone bill that you have not made, let the Phone Clerk know within 30 days of receiving the bill or you will be held responsible for the calls.

Telephone Bills - The telephone billing system is a separate billing than the student tuition account and is entirely online.  The College offers 3 calling plans.  Please visit britphone.albion.edu to view and sign up for the calling plans.

An email will be sent to the student notifying him/her that their monthly phone bill is available to be viewed and paid.  The student will be directed to a link britphone.albion.edu where they must log in to view the account summary and call detail.  A one year history of call detail will be maintained.

The following outlines the procedure for payment of the telephone bill:

1.  Due 10 days from the date of billing.

2.  30 days past due (total of 40 days from initial billing) :  The PIN will be disabled and all amounts due will be transferred to the Student Tuition Account for collection by the Accounting Office.  The PIN will not be reinstated without permission of the Accounting Manager and a $ 10.00 reactivation fee.

NOTE - The PIN will automatically be disabled when total unpaid charges exceed $ 300.00.

Campus Information - All calls for campus information should be directed to Central Information Service by dialing 0000.  Open 24 hours a day, 0000 should be called for any campus or Albion number not in the College telephone directory.  All other information calls should be placed to the proper area code and 555-1212.  There is a service charge for all calls to 555-1212;  therefore your PIN must be used for these calls.

Voice Mail - Each student telephone line is assigned two voice mailboxes with confidential passwords. 

You will receive information from the Office of Residential Life describing how to set up and use your voice mailbox.

For help in using the voice mail system, contact your residence hall director, the voice mail help line at ext. 0628 or visit the web page

http://www.albion.edu/facops/Techserv/VM/voicemail.asp

Once there, select Technical Services and then Voice Mail.

To have your voice mail password changed or reset, call the Office of Residential Life at ext 0223.

Telephone Repairs - Telephones needing repair should be reported to a residence hall desk, residence hall director or the Office of Residential Life who will notify the Facilities Operations Office.

Information needed for a repair request includes student name, residence hall and room number, the telephone number of the phone not working and the nature of the trouble.

Phone Equipment Restrictions

The residents of a room or annex will be charged for any damage occurring to t telephone instrument or its wiring in their room or facility.

Phone Relocation - Relocation of a permanently mounted telephone instrument is not allowed.  Residents will be charged a $ 15.00 service charge to reinstall a phone if it is moved from its original location.  Residents also will be charged for any parts or wiring damaged as a result of improper use of the telephone instrument.

Extension Phones - Extension phones, wireless phones, or telephone answering machines may be used if your room is provided with a College-installed modular phone jack.  The unauthorized addition of extension phones or other equipment to a permanently mounted wall phone may cause extensive damage to the telephone electronic switching center.  The addition of equipment to the phone system is traceable, and will result in a $ 25.00 fine.  The residents will be held responsible for the cost of repairs caused by any of the above actions.

Improper Telephone Practices - Improper telephone calls are defined as unauthorized or incorrectly billed calls placed from any campus phone, including acceptance of incoming collect calls.  Any student participating in improper telephone calls will pay the costs of those calls plus a $ 50.00 fine.  In addition, violation of the established telephone policy may result in disciplinary action.

If you have any questions, please email the Accounting Office

   Thomas Pitt