Technology Support Specialist Duties

Technology Support Specialist- assist Information Technology staff in responding to the computing needs of the Campus. This includes but is not limited to trouble shooting and repairing computing equipment for faculty, staff and students. Providing support to residential network Users through software installs. Technology Support Specialists can expect to be very busy at the start of the academic year. Students will report to User Services, Instructional Technology or Systems and Networking but will work closely with staff members in all departments regardless of direct report.

Technology Support Specialists will be required to arrive on campus two to three days before normal move in for training and are expected to participate in installation fairs during the opening of the academic year.

These are some of the basic job requirements:

  • Customer service oriented.
  • Intermediate to advanced experience with Windows and/or Macintosh systems.
  • Available to work 10-20 hours per week during the standard work day.
  • Ability to deal calmly with frustrated clients.
  • Experience installing software on Windows and/or Mac computers
  • Experience with removing viruses, adware and spyware
  • Experience with networking and MS Office applications a definite plus
  • Experience with installing computer hardware a plus
  • Must be able to move about campus and within residence halls to perform tasks

Job Duties:

  • Install network, e-mail and other College approved software on student computers in student rooms.
  • Install network cards in student computers.
  • Troubleshoot network connection problems.
  • Troubleshoot Windows and/or Mac operating system problems.
  • Maintain computing labs in assigned residence hall(s) - reloading computers, printer maintenance, making sure the lab is adequately supplied with paper and toner at all times.
  • Troubleshoot connection problems in the residence hall computing labs.
  • Production support for multimedia and digital video projects.
  • Participate in activities which continue to improve computing knowledge and skills related to the position.
  • Assist with tasks and projects related to the technology needs of campus as assigned.

Online application.

Technology Assistant Duties

This is an entry level position within Information Technology. In addition to fulfilling the primary function of lab supervision, technology assistants may also be sent to other areas of campus to assist with general technology issues. Scheduling is flexible and every effort is made to accommodate student workers' schedules. It is expected that students be available for two to four hour shifts up to a maximum of 20 hours per week. They report to User Services or Information Technology.

These are some of the basic job requirements:

  • Good communication skills
  • Enjoy helping others and have the ability to train users on how to use a variety of software applications
  • Must be able to check and respond to e-mail frequently throughout the day even when not scheduled to work.
  • Windows and/or Macintosh experience
  • Able to work 10-20 hours per week
  • Microsoft Office applications experience a definite plus (Word, Excel, Access, PowerPoint, FrontPage)
  • Weekend and night availability expected
  • Must be able to travel from building to building as needed to assist technology users on campus.
  • Technology Assistants may be required to arrive on campus one to two days before normal move in for training.

These are the basic duties a Technology Assistant can expect to perform:

  • Assisting users with using computers, printers and scanners - logging on to the network, using e-mail and operating the software (Word, Excel, PowerPoint, FrontPage, Internet, etc.).
  • Provide walk-in introduction training for all campus supported Microsoft Office software applications, Internet Explorer, Adobe Photoshop, and GroupWise.
  • Provide assistance to multimedia users including Digital Video Editing equipment and software.
  • Reloading software on the workstations on a regular basis
  • Tracking lab statistics (user counts, paper usage, etc.) and entering data online.
  • Able to run virus and spyware scans.
  • Providing support to users for enhanced classrooms and media carts throughout campus.
  • Production support for multimedia and digital video projects.
  • Keeping the printer supplied with paper and toner
  • General housekeeping - Dusting, static spray, cleaning monitors, mice, keyboards.
  • Making certain the public computing labs have adequate supplies on hand - paper, toner, stapler, etc.
  • Reporting problems and repair needs to the Help Desk.
  • Maintain equipment and lab security, including addressing inappropriate use and behavior among users and lab visitors.

Pay and benefits:

  • This is an hourly paid position, paid once a month
  • Work study preferred
  • Technology Assistants are permitted to work on class assignments while on duty, as long as the assigned tasks are complete and he or she is still able to concentrate on the activity in the lab or office while working.

Online application.

Student Job Opportunities

Information Technology employs many student workers each academic year and has limited job opportunities during the summer. If you are interested in a position with IT, please review the positions below and then fill out an online application for the position or positions that interests you.

Technology Assistants (10-15) - This is an entry level position within Information Technology. The Technology Assistant position replaces the former lab assistant position. Technology assistants will have a primary function as either a lab assistant or student office assistant but will be cross trained to fill in where needed. In addition to fulfilling the primary function, technology assistants may also be sent to other areas of campus to assist with general technology issues. Scheduling is flexible and every effort is made to accommodate student workers' schedules. It is expected that students be available for two to four hour shifts up to a maximum of 20 hours per week. Students employed as technology assistants will report either to User Services or Instructional Technology but will work closely with staff members in both departments regardless of direct report. Preference goes to students receiving Work Study financial aid assistance. Click here for detailed job description and online application.

Technology Support Specialists (5-8) - This is a mid-level position within Information Technology. Technology Support Specialists assist Information Technology staff in responding to the computing needs of the Campus. This includes but is not limited to trouble shooting and repairing computing equipment for faculty, staff and students. Support Specialists provide support to network users through software installs, and with multimedia and digital video projects. They move and install equipment and peripheral devices, networking, and software. Production support for multimedia and digital video projects. They are required to have good communication and organizational skills, be able to lift and move computer equipment, including monitors and printers, work both independently and as a team player and be exceptionally reliable. An aptitude for troubleshooting computer problems is preferred, but we will also train as necessary. Technology Support Specialists can expect to be very busy at the start of the academic year. Students will report to User Services, Instructional Technology or Systems and Networking but will work closely with staff members in all departments regardless of direct report. Click here for detailed job description and online application.