The Albion College wireless network transmits on the standard 2.4 ghz and 5 ghz radio frequencies. These radio waves are subject to interference from active and passive sources. Knowing about the sources of such radio interference can help you position your wireless devices to limit or avoid interference.
Active Sources of Wireless Interference:
An active source of wireless interference is usually a device that emits a radio signal on the same 2.4 ghz frequency as the wireless network. Below is a list of common devices that can emit 2.4 ghz radio signals and can thus be potential sourches of wireless interference:
- Cordless Phones (2.4 ghz) - Cordless phones that use the 2.4 ghz frequency can cause severe wireless signal interference
- Bluetooth devices - Bluetooth devices transmit over a short range 2.4 ghz signal. Many cell phones, game controllers, cordless mice and other devices use Bluetooth.
- Other wireless networks - Multiple wireless networks setup within close range can cause mutual interference.
- Other wireless devices - Many other devices, such as wireless keyboards and mice, use the 2.4 ghz frequency
- Microwave ovens - Improperly shielded microwave ovens can emit 2.4 ghz frequency radio waves
- Video Players - Devices such as AppleTV, Chromecast, or Roku players frequently transmit on the same frequencies as wireless.
If you find that you have a poor or inconsistent wireless signal in your room, see if you have any of these devices nearby. In most cases, simply moving your wireless device farther away from the source of interference is enough to solve the problem.
Sometimes, however, it is necessary to remove the interfering device from the environment. This step can be problematic if the device is immovable or doesn't belong to you. Under such circumstances, testing your wireless device in various locations may be your only option.
Tips to improve wireless access:
- Place a work request, or contact the
. IT can resolve many connection issues, if we know you are having trouble.
- Replace, or relocate, your microwave - The biggest cause of interference in residential wireless networks are old or poorly shielded microwave ovens. A microwave that causes such interference is likely faulty and needs to be replaced.
- Moving your device closer to the hallway will improve signal strength. The access points in the hallways are generally easy to see – place your device so that there are the fewest possible number of obstructions between the device and the access point.
- Turn around – the Human Body is a great absorber of radio frequencies. Make sure you do not place yourself between the device and the access point.
- Turn off interfering wireless devices – Bluetooth devices, gamebox controllers, smart TV’s, and other wireless electronics cause interference on the wifi. Powering these down when not in use will reduce interference.
- Update your drivers – make sure your laptop has the most current drivers for the wireless connection. Visit the Helpdesk if you need assistance.
- Switch to 5 ghz – the 5 ghz channel is less susceptible to interference. Most newer laptops are able to choose between 2.4 ghz and 5 ghz. Visit the Helpdesk if you need assistance.
VMware (virtual network)
VMware is a virtualization technology which allows you to connect to your Albion office/lab machine when you are home or traveling so you may access the Albion network as you would on campus.
Instructions to connect to VMware via a web browser (Internet Explorer, Mozilla Firefox, Google Chrome):
- Enter https://hvgw1.albion.edu/portal/webclient/index.html#/disclaimer into your browser of choice
- Read and accept disclaimer.Click Accept.
- Enter your Albion network Username and Password. Please be certain the "Domain" field is left as "Albion"
- Select the "Staff" or "Student Lab" button
- If prompted, select "I understand the Risks" "Add Exception" and "Confirm Security Exception"
- You will soon see a campus desktop with the Albion background through which you can access campus resources.
- When finished, select "Log Off" from the Start menu.
WARNING: Save all documents and files onto your network drives (G, H, W, P) as files saved onto the virtual machine desktop will be lost.
If you have any questions or problems, please contact the helpdesk at 517-629-0479 or email
In conjunction with Albion's Microsoft agreement, current students can download and install Office 365 on personal devices up to five times at no cost. Office 365 is the cloud-based offering of the Microsoft Office Suite (Word, Excel, PowerPoint, Access, etc.) Office 365 will always provide the latest versions of Microsoft Office applications and allow you to download updates during the time you are an active Albion student.
To begin the download, navigate to this website:
Office 365 for Students, does NOT have an installation/activation product key. You will need your Albion email address
) associated with Office 365 to activate your product and your Albion College network password.
After you click on "Install" it will provide you an option to "Run" or "Save." If you select "Run," it will donwload and begin the installation after the download has finished. If you select "Save," it will download and save the installer to a specified location on your computer. After the download is complete, you will need to click on the installer to begin the installation. The speed of the download and installation will depend on how fast your internet connection and computer are, but it typically take 40 - 60 minutes so please be patient.
Upon select the "Run" option, the installer will guide you through a series of prompts to complete your Office 365 install. You will see prompts relating to personal choice on the type of information you choose to send to Microsoft and background design. Once you have made those selections, you will see the loading page below:
After this is complete, you will see an "All Done" button. Select that and you are finished!
On a Windows machine, navigate to your Start menu and select the Office 365 program you want to use. On a Mac, you can use "Finder" to find Office 365 and move it to a location of your choosing.
Audio Visual Request Form
You may request support for your audio visual needs for special events taking place in classrooms and other campus spaces by completing the form below. To ensure we can accommodate as many audio visual requests as possible, we prefer at least two weeks advance notice when requesting event support.