Credit Balance Refunds
Refunds from student accounts will be made only upon the student's request, and all charges and payments have been received and posted to the account.
If you have budgeted for a refund to cover books and/or other expenses, refunds will be available as soon as there is an actual overpayment on your account.
Students may request refunds either by coming to the Accounting Office or sending an e-mail request to
. E-mails should include your name, student ID number and a simple statement requesting a refund.
The quickest way to receive your refund is to set up an eRefund profile on the eBill system. Step-by-step instructions are located here: http://www.albion.edu/finadmin/accounting/ebill/e-refund. Once set-up, your refund request when processed will be automatically transferred to your bank account within 48 hours. (Please note that it can initially take 3-5 days to verify your bank account information so it is important to have your profile set up in advance of your request).
If you do not have an eRefund profile set up, a hard copy check will be available for you to pick up. Requests must be made by Tuesday at 4 p.m. in order to receive a check on Friday of that week. You must pick up checks in person at the Accounting Office after 10 a.m. and you will need to present your student ID.
Keep in mind that if you contract with SallieMae Tuition Payment Plan and you have a credit balance on your account, you are not eligible for a refund until the SallieMae contract is complete. (Please see the section on SallieMae for further information.)
Please do not attempt to use Albion College as a bank and make periodic "withdrawals" against credit balances throughout the semester. When refunds are requested the total amount of the credit balance will be refunded (unless amounts are to be applied to future charges).
General Deposit Refunds
General deposit refunds are made net of deductions for unpaid College charges (including any withdrawal fees) within 45 days of the end of the semester.
An "intent to withdraw" notification form (available in the Student Affairs Office) should be submitted to the Student Affairs Office on the second floor of the Ferguson Student, Technology and Administrative Services Building. Submission of the form will constitute a student's notification of his/her intent to withdraw from the College at end of the semester in session. There is a $100.00 fee associated with withdrawing provided the "intent to withdraw" notification is submitted by October 15 in the first semester or March 15 in the second semester. Submissions after these dates will be charged a $150.00 withdrawal fee. If a student's plans change and he/she wants to return to the College after submitting the "intent to withdraw" notification, it may be necessary for the student to apply for readmission at that time.
A student who completes his/her degree will receive a refund of the general deposit less any remaining College charges (e.g., room damages, loss of keys, health services charges, parking fines, non-return of library books or althetics equipment).
Refunds to Students Transferring/Withdrawing
Students who withdraw from Albion College (either before, during or after a semester) are subject to the terms of the Albion College refund policy. Depending on the date and circumstances of a student's withdrawal from the College, a refund may be in the form of pro-rated charges and credits, rather than a cash payment to the student. Appeals by those students who feel that individual circumstances warrant exceptions from the established policy should be made in writing to the vice president for student affairs. Both voluntary and involuntary withdrawals are subject to the refund policy.
It should be noted that students who have enrolled under a deferred payment agreement are bound to fulfill the terms of that agreement even though they may withdraw from the College prior to the close or at the end of a semester.
The refund policy is described below:
If a student withdraws, is suspended, or is expelled from Albion College, then the student may be eligible for a refund of a portion of the amounts paid to Albion College for that semester. If the student received financial assistance from outside of the family, then a portion of the refund will be returned to the grant, scholarship or loan source from which that assistance was received.
If a student will be withdrawing, then the student should visit the Student Affairs Office and complete a form entitled "Student Withdrawal Form" to begin the withdrawal process. This procedure will enable Albion College to refund the maximum possible institutional charges.
Two formulas exist for determining the amount of the refund: Albion's Refund Policy and the federal "Return of Title IV Aid" formula derived from the 10/7/98 Reauthorization of the Higher Education Act. The federal formula is applicable to any student receiving federal aid other than Federal Work Study if that student withdraws on or before the 60% point in the semester. These students may also receive a refund of non-federal sources through Albion's refund policy. Students not receiving federal aid will have their refund calculated using only Albion's refund policy.
Albion's refund policy is as follows:
Students who withdraw from Albion College will receive a pro-rated refund of educational fees and board fees, according to the following schedule:
|During 1st week 75% Tuition/Pro-rated board
||During 9th week Pro-rated board
|During 2nd week 40% Tuition/Pro-rated board
||During 10th week Pro-rated board
|During 3rd week 40% Tuition/Pro-rated board
||During 11th week Pro-rated board
|During 4th week 40% Tuition/Pro-rated board
||During 12th week Pro-rated board
|During 5th week 40% Tuition/Pro-rated board
||During 13th week Pro-rated board
|During 6th week 40% Tuition/Pro-rated board
||During 14th week Pro-rated board
|During 7th week Pro-rated board
||During 15th week No Refund
|During 8th week Pro-rated board
||During 16th week No Refund
The federal formula provides a return of Title IV aid if the student received federal financial assistance in the form of a Pell Grant, Supplemental Educational Opportunity Grant, Perkins Loan, Federal Family Educational Loan Program, or PLUS loan and withdrew on or before completing 60% of the semester. The percentage of the return is equal to the number of calendar days remaining in the semester divided by the number of calendar days in the semester. Scheduled vacation periods of more than four days are excluded.
If any refund remains after the return of Title IV aid, the refund will be used to repay Albion College funds, state funds, other private sources, and the student in proportion to the amount received from each non-federal source if there was no unpaid balance due at the time of withdrawal. If there was an unpaid balance, then all aid sources will be repaid before any fund is paid to the student.
If funds were released to a student because of a credit balance on the student's account, then the student may be required to repay some of the federal grants or loans released to the student.
Worksheets used to determine the amount of refund or Return of Title IV aid are available upon request from the Financial Aid Office.
Frequently Asked Questions
Where do I locate my 1098T form?
Students can access their 1098T forms through ACIS. They will need their Student ID number and PIN to Log In. Once you have logged in you will click on Student Information, click on Student Records, click on Tax Notification, enter Tax Year, click Submit. You should then be able to print the 1098T for your records.
Why are my Stafford Loan funds not showing as a credit on my bill?
Stafford Loans will appear on the bill when the funds are received from your lender provided you have submitted your green Student Loan Acceptance Form. If you are a freshman, you will receive a pre-printed Stafford Loan Master Promissory Note in the mail that will need to be filled out and returned to your lender before funds will be disbursed to your account. You should deduct approximately three percent (3%) for the loan fees that the government will withhold and the difference should show as a credit on your account when the semester begins. PLEASE NOTE: Loan funds cannot be disbursed to your account prior to ten days before the start of school.
Why are my Perkins Loan funds not showing as a credit on my bill?
If you have received a financial aid award letter which confirms your eligibility for a Perkins Loan, you will be sent a Promissory Note in the mail. Once you have signed the note and returned it to the Financial Aid Office, the full amount will then be applied to your balance due.
Why are my Federal Work Study Funds not showing as a credit on my bill?
Work Study earnings are intended to provide you with a resource to help with your everyday living expenses while you are on campus. As a result, the Work Study funds will not show as a credit on your account. You will receive a monthly paycheck for the hours that you work. This amount may be used to make payments on a deferred agreement.
Why are the scholarships that I am receiving from local agencies in my hometown not showing as a credit on my bill?
External Scholarships will credit to your account when the funds are received from the agency that administers the award. It is our policy to credit one half of the annual amount to each semester to avoid creating problems with the federal or state aid.
Why is my Michigan Competitive Scholarship/Tuition Grant not showing as a credit on my bill?
The grants from the State of Michigan will appear as a credit when the college receives notification from the State that the student's award has been approved for Albion College. If you have recently made arrangements to transfer an award from another college, or if you were a late applicant, you will receive a revised bill when we receive approval for your award from the State. Questions regarding your grants from the State of Michigan can be answered by calling the Office of Scholarships and Grants in Lansing at 1-888-4GRANTS (1-888-447-2687)
Why are my Albion College Grants not showing as a credit on my bill?
Albion College Grants should appear as a credit if a student's financial aid file is complete. If these grants are not showing as a credit, please contact the Office of Financial Aid for assistance.
Why is my Michigan Education Trust (MET) contract not showing as a credit on my bill?
The amount you specify or the amount set by financial aid will appear as a credit when the funds are received from the State. Albion College receives a roster from the State outlining those students that indicated Albion College as their school of choice. Provided that the appropriate steps were taken to indicate that Albion is the school of choice, the student will appear on the roster. Albion College will invoice the MET for the specified amount. Please note that a final roster isn't received until mid-August. This means that the funds won't be received by the College until late September. We will set up a "Temporary Deferment" for these funds prior to the start of classes so as not cause any delay during the Final Enrollment process. There is no interest on this deferment. Please visit the MET Web site for the specifics on what to do to have Albion College receive your funds.
How is my Sallie Mae Monthly Payament Plan (Formerly Academic Management Services (AMS)) contract applied to my bill?
When you contract with AMS you contract with them for the year. Since the College is only billing for one semester, we will split your AMS contract in half and apply that as a direct credit to the account. For example, if you contracted with AMS for $10,000 for the year, you will see a credit on this semester's bill for $5,000. You would then expect the same credit for the second semester bill.
Frequently-Asked Questions about e-Bill
What is e-Bill?
e-Bill (electronic billing) is an online interface that enables Albion College students to view their current and previous billing statements and make electronic payments over the web using credit card and check. Albion College's online billing system is secure and all payments are processed through the TouchNet payment gateway, which utilizes industry-leading security standards.
In addition to viewing statements and paying bills online, e-Bill allows students and the authorized users they designate to set up a monthly tuition payment plan, establish payment profiles and e-Bill also allows students to elect to have their refunds processed electronically into their personal checking or savings account.
Is my personal and payment information safe on e-Bill?
YES! Albion College's online billing system is hosted on a secure server and the personal profile and payment information of students and their authorized users is kept secured using industry-leading security features.
Do I need to sign up or register to use e-Bill?
Students simply log into the e-Bill system using their ACIS username and password. Once logged into e-Bill, students can set up their personal profile, including save payment profiles. Students can also add authorized users to their account, giving those users the ability to log in to e-Bill with the authorized user's email address and password (unique to the authorized user). Authorized users can view statements, make payments or select a payment plan.
Who can use e-Bill?
The e-Bill service is available to all Albion College students and their authorized users. Students may elect to give access to their parents, grandparents, guardian, spouse, employer, etc.... All information is kept secure and individual users cannot see or view payment profiles or banking information of other users. Students also have the ability to limit what information their authorized users have access to.
When can I make a payment?
e-Bill is available online any time, 7 days a week, 24 hours a day.
How do I understand the e-Bill statement?
Please refer to the Understanding Your e-Bill Statement (pdf) explanation sheet. (Link to be activated soon)
What is e-billing and online payment?
Electronic billing (e-billing) is an online interface that enables Albion College students to view their current and previous billing statements and make electronic payments over the Web using a credit card or check. Albion College's online billing system is secure, and all payments are processed through the TouchNet payment gateway, which utilizes industry-leading security standards.
Beginning in September 2009, students will receive both a printed statement and an e-Bill notification.
Beginning in December with the spring 2009-10 billing, all statements will be e-Bill only. These statements will be sent to the student and authorized users via e-mail.
All charges to the student's account including tuition, room, board, health insurance, course fees, and other miscellaneous fees will be on the e-Bill and will be available for viewing and printing via the Internet.
Who does the statement come from? And how can I make sure the e-mail sent to me is not treated as spam?
The e-mail containing information about your online statement will come from
To avoid having this e-mail sent to your junk, spam, or bulk folder, please set up
as a contact.
Why is Albion College changing to e-Billing?
Through online billing and payment, Albion College hopes to provide more convenient services to student and authorized payers. In today's Internet culture, transactions and communications are performed daily via e-mail and online.
Colleges and universities around the country are now using e-billing as their primary method of billing.
This is one of the many strides that Albion College has made to provide improved service through technology and online resources, including the ability to apply, register for classes, and check grades online.
What are the benefits of e-billing and online payment?
- Convenient access to bills and making payments.
- Payments made online are posted to the student account immediately.
- Services are available 24 hours a day/7 days a week.
- Account access is available worldwide via the Internet.
- Services are private and secure.
- Convenient access for authorized payers to view billing information and make payment on behalf of the student.
- Access to online payment history.
- Ability to schedule future payment.
- Ability to print an e-bill at any time via the Internet.
- Ability to print additional copies of e-bills for employers who offer company reimbursement.
Are there exceptions to e-billing? Can I continue to get a paper bill?
All currently enrolled students will receive an electronic bill. Printed bills can be obtained by accessing your account via ACIS and printing out the bill. The e-Bill can be accessed and printed at any computer with Internet and printer access.
What if I don't feel comfortable paying my bill online. How do I pay my bill?
Paying your bill electronically is optional. You can also pay your bill by printing a copy of the bill from your account and mailing it with the payment to the appropriate address, or delivering your check or cash in person.
Checks should be made payable to Albion College. Please include your Albion College Student ID number on the check.
Checks may be mailed to:
Attention: Accounting Office
611 East Porter Street
Albion, MI 49224
If you prefer to bring your payment to campus in person, please come to the Accounting Office, located on the first floor of the Ferguson Administration Building, Monday through Friday, 8:15 - 4:45 pm.
The Accounting Office will not be able to process credit card payments for tuition, room, and board. This option is only available online via TouchNet.
The Accounting Office will not be able to accept any payments by phone.
Can I make my payment with a credit card?
Yes. Online only. Beginning September 1, 2009, Albion College will only accept MasterCard, Discover, and American Express. As part of our agreement with our online payment vendor, they will be charging a 2.75% convenience fee for payments made by credit card.
Why isn't VISA accepted?
VISA's rules do not permit the vendor to charge a standard percentage of transactions as a convenience fee. VISA's policy only allows vendors to charge a set transaction fee regardless of how much is charged on the card. It would be difficult for Albion College to designate an appropriate set fee for tuition, room, and board payments, due to the varying payment amounts and payment plans among individual students.
Please note that VISA cards are still accepted at the Albion College bookstore and for Briton Bucks deposits using the online Albion 1Card office and other locations on campus.
Is my personal and payment information safe on e-Bill?
YES! Albion College's online billing system is hosted on a secure Web server, and the personal profile and payment information of students and their authorized users is kept secure using industry-leading security features.
Why did Albion College choose TouchNet services for payment processing rather than accepting direct credit card payment for tuition and fees?
The merchant fees that Albion College pays to accept credit card payments have increased every year. These have become prohibitively expensive. The savings will be used to improve college resources and academic services. In addition, there are new regulations that make the handling of credit card information very difficult. By using TouchNet PayPath services, you can be assured of the highest level of data security.
Is there a charge for e-billing?
No, this service is provided at no additional cost.
Is there a charge for processing an e-check (ACH) payment?
No, this service is provided at no additional cost.
What is an authorized payer or user?
Authorized payers/users may include parents, spouses, relatives, guardians, and employers.The enrolled student must set up access for the authorized payer to view the student's billing information and make payments.
How do students authorize additional payers?
Students have the option to designate authorized payers to view and pay the student bills, such as parents, spouses, relatives, guardians, or employers. Detailed instructions on how to designate an authorized payer will be provided to the student.
How can authorized payers make payment on my behalf?
Students have the option to designate another party to view and pay their bills. This third party will need to be authorized by the student to view the statement and make payment via the payment Web site. The authorized user can then access the Web site directly to view the student's billing information and make payments.
Once the authorized payer has logged into e-billing, the payer can change his/her password, and set up and store his/her own profile and account information. Thereafter, unless authorization is canceled, the third party will be notified via his/her own e-mail address that the student's e-bill is available for viewing. The individual can log into the Web site to view the student's billing information and make a payment. This authorization only gives access to statements and payment options; authorized payers will not have access to any other student records.
Do authorized payers have to make their payment online?
No. The authorized payer can print a copy of the e-bill via the Internet and mail his/her payment (check, cashier's check, money order, or traveler's check) along with the printed e-Bill to the appropriate address.
Checks should be made payable to Albion College and include the student's Albion College ID number on the check.
Payments should be mailed to:
Attention: Accounting Office
611 East Porter Street
Albion, MI 49224
How do students set up and access online billing and payment?
Students will log into the e-Bill system using their ACIS username and password. Once logged into e-bill, students set up their personal profile. Students can also add authorized users to their account, giving those users the ability to log in to e-Bill with their own e-mail address and password.
Whom do I contact if I have further questions?
Please contact the Albion College Accounting Office at 517/629-0507 or e-mail